Thank’s for your reply. Do you mean that if a contact sends you a new email (not a reply), this incoming email is automatically mapped to the contact and shows up in his comments section? This is what I think is normal behavior but I’m unable to get it to work. I’m on version 10.
I’m also facing the same problem as discussed in this topic: Super email user role - #29 by dufani1 But unfortunately it seems that there were no answers on that topic.
After some reading around I’m really wondering what the added benefit of the Inbox is as it doesn’t seem to behave as you would expect from an email client?
As for your question to join the CRM group. I think that there already a dozen of topics and Github issues that have good suggestions and pointing out bugs and other problems. To move forward someone has to start coding, as I’m not a programmer I can’t help with that. I’m more than happy to test new things out but that doesn’t bring us forward at this moment 