we’re using Frappe and ERP Next with version 14.
However, the emails in our
Email Queue are not sent automatically. When clicking ‘Send Now’ the emails are sent correctly.
What we checked so far:
- We have a working
Email Accountset up, which is enabled for sending mail and set as default account.
- We also configured the details in the
common_site_config.jsonwhich is read correctly.
- We ensured that the Scheduler is active and that the
flushtask is executed approx. every 4 minutes
When inspecting the logs, we encounter the following error:
error_message=_("Please setup default Email Account from Setup > Email > Email Account"),
Looking at the source code, this occurs, when the system is not able to determine the corresponding and/or default outgoing mail server. But from our point of view, everything seems set up correctly…
We’re wondering why this might be.
Furthermore, it appears that recently created user accounts are able to receive the notification emails.
It all probably stopped working since the upgrade to ERP13/14 which we recently did.
Hope someone can help.
Cheers and best!