Enable button is inactive on users module. Cannot activate or deactivate user

ERPNext
1

GreyedOut Enable Button
GreyedOut Enable Button811×582 25.6 KB

Hello fam.Some time back in 2019 our ERP system was upgraded from version 10 to 12. This came with a multitude of problems including;

  1. Inability to activate or deactivate users because the enable button is greyed out
  2. Inability to apply new roles to permissions etc
    So I upgraded the system just over the week and have started using hoping that those were version 12 issue but I do not see any change. I wanna take it step by step. I have attached a screen shot of how the page looks like in version ERPNext: v13.35.0 (version-13).

I also checked the tabUser table just to see if the collumn enable had anything unique there was nothing unique. Fieldtype is int(1) collation is null , null is not allowed and default is 1
Any help will be appreciated

2

Hi,

Its possible only administrator login, did you logged user wise?

3

Hello Jecintha, thanks for responding. Yes this happens even when I am logged in as administrator