Encountering Internal Server Error & Request Timeout

ERPNext
1

Hi everyone, good day.

Problem: When every time we are importing data, we always received pop-up message “Internal Server Error” or “Request Timeout”.

Action Taken: We increased the RAM, vCPUs and Memory.

  • CPU-Optimized / 16 GB / 8 vCPUs
  • 50 GB Disk + 100 GB

Concern: We are still encountering the same issues after increasing RAM, vCPUs and Memory. We already performed performance tuning for Gunicorn Workers. Is there anything that we are still missing to do?

2

You have to share/show the error screens if you want anyone to assist you

3

image
image825×771 51.5 KB

Hi @trentmu, this is the error message.

1 Like
4

Is it possible to show the traceback screen (the console screen from the ERPNext machine)

5

Hi @trentmu, this is the message I’m getting in console screen.
GET https://erp.xxx.com/socket.io/?EIO=3&transport=polling&t=N2p6Nz6 net::ERR_NETWORK_IO_SUSPENDED