i have a question.
I have configured 2 E-Mail addresses. One for Support/Helpdesk and the other one for everything else.
If i write a message to helpdesk@test.de it works fine, then a supportticket would be created.
But if i would like to reply to the customer from the ticket it will be use the other email like info@test.de but i would like to use the helpdesk email.
And and how can I reply to a ticket if i create a new email?
when i reply to the support email i see the email in the ticket system but if i create a new email and set the issue id in the subject it creat a new ticket?
Is it possible to create a new email and automatically assign it to the old ticket?