ERPNext Mobile (iOS) – File Upload Fails with “file_name or file_url must be set” (v15.65.2)

[amitkashyaprrk]

Hello Team,

We are facing a file upload issue only on ERPNext Mobile (iOS).

Environment

• ERPNext: 15.65.2

• Frappe: 15.71.0

• Ubuntu 24.04 (Production setup with Nginx)

• Official ERPNext Mobile App (iOS)

• Domain: HTTPS enabled

Issue

When uploading an image from iPhone using ERPNext Mobile app, the upload fails with:

Fields `file_name` or `file_url` must be set for File

HTTP Status: 417 (initially)

Important Observations

• Upload works from Android mobile app

• Upload works from Web (browser)

• Upload fails only from iOS

• No traceback in web.error.log

• Nginx config is correct (disabled Expect: 100-continue)

• Request reaches backend (POST /api/method/upload_file seen in nginx logs)

• iPhone camera format changed to JPEG (Most Compatible) — still fails

Nginx Logs

Upload request is reaching server normally:

POST /api/method/upload_file HTTP/1.1

No server-side Python traceback.

Suspected Cause

It appears that the iOS ERPNext Mobile app is not properly sending file_name in multipart request, causing backend validation failure in File doctype.

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Has anyone faced this issue with ERPNext v15 + iOS Mobile App?

Is this a known bug in ERPNext Mobile (iOS)?

Any recommended patch or configuration fix?

Thanks in advance.

[mihir-kandoi]

ERPNext does not have an official mobile app.

Can you provide a link to where you downloaded this app from?

[amitkashyaprrk]

Hi, this one,

[mihir-kandoi]

Please do not use this app. It is not made by Frappe.

[amitkashyaprrk]

Okay, thanks for the same. Any suggestions for the Mobile?

[mihir-kandoi]

Directly access your site through the mobile browser.

[amitkashyaprrk]

okay, thanks