ERPNext Upgrade Error with Help Desk

ERPNext
1

Hi. When i try to upgrade system following error i get:

  File "/home/erp/frappe-bench/apps/frappe/frappe/modules/utils.py", line 249, in load_doctype_module
    raise ImportError(msg) from e
      doctype = 'HD Ticket'
      module = 'Helpdesk'
      prefix = ''
      suffix = ''
      app = 'helpdesk'
      key = ('helpdesk', 'HD Ticket', '', '')
      module_name = 'helpdesk.helpdesk.doctype.hd_ticket.hd_ticket'
      msg = "Module import failed for HD Ticket, the DocType you're trying to open might be deleted.<br> Error: No module named 'redis.commands'"
builtins.ImportError: Module import failed for HD Ticket, the DocType you're trying to open might be deleted.<br> Error: No module named 'redis.commands'

i upgrade redis nothing change

2

I am facing the same problem, have you found a solution?

3

I am also having this issue.

4

Try to specify the branch version

bench get-app GitHub - frappe/helpdesk: Modern, Streamlined, Free and Open Source Customer Service Software --branch version-14

5

Mention the frappe or ERPNext version please

6 
  File "/home/erp/frappe-bench/apps/frappe/frappe/modules/utils.py", line 249                                                                                                                                                             , in load_doctype_module
    raise ImportError(msg) from e
      doctype = 'HD Ticket'
      module = 'Helpdesk'
      prefix = ''
      suffix = ''
      app = 'helpdesk'
      key = ('helpdesk', 'HD Ticket', '', '')
      module_name = 'helpdesk.helpdesk.doctype.hd_ticket.hd_ticket'
      msg = "Module import failed for HD Ticket, the DocType you're trying to op                                                                                                                                                             en might be deleted.<br> Error: No module named 'redis.commands'"
builtins.ImportError: Module import failed for HD Ticket, the DocType you're try                                                                                                                                                             ing to open might be deleted.<br> Error: No module named 'redis.commands'

Helpdesk01
Helpdesk01559×533 39.5 KB

Installed Apps

Ecommerce Integrations: v1.19.0 (main)

ERPNext: v14.45.4 (version-14)

Frappe Framework: v14.53.2 (version-14)

Helpdesk: v0.10.0 (main)

Frappe HR: v14.14.0 (version-14)

Payments: v0.0.1 (develop)

1 Like
7

Installed Apps

Ecommerce Integrations: v1.19.0 (main)

ERPNext: v14.45.4 (version-14)

Frappe Framework: v14.53.2 (version-14)

Helpdesk: v0.10.0 (main)

Frappe HR: v14.14.0 (version-14)

Payments: v0.0.1 (develop)

8

Any verified solution?

9

Also, could we integrate ERPNext customer with Help Desk?

10

solution

bench switch-to-branch version-14 helpdesk

1 Like