Erpnext users email inbox

ERPNext
1

Hi
everyone I’m new to ERPNext
Ihave instead the erpnext using easy way here
On ubuntu 18.04.2 x64 in digitalocean droplet
ERPNext V11. 1.13 (master)
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…
I have setup everything ok
Email account set up is ok to send and receive

Screenshot_20190305-234252
Screenshot_20190305-2342521080×2280 200 KB

Also setup the email domin configuration ok
IMG_20190305_234514
IMG_20190305_2345141080×2280 99.7 KB

also i have added a new user as a Support Team
And configure his email inbox ok

IMG_20190305_234658
IMG_20190305_2346581080×2280 170 KB

But still user can’t use his Email inbox

He can only use is he is System manger

What to do is i want each user to use his email inbox send and receive
Only with support Team permission

I don’t want all users to be system managers

Thanks

2

Hello

3

Hello any help
@rmehta @wojosc

4

Hello any help
@Julian_Robbins
@sunilsrikumar

5

Hey @Hazem_Dardar1sorry for not giving you a proper answer on this. We will be updating our ERPNExt instance soon afterwards I can let you now how we use it.

1 Like
6

Welcome to ERPNext Hazem_Dardar1

As this is a volunteer run forum please do not @ tag individuals unless you have that understanding with them, thanks.

1 Like
7

Thanks i will not tag people again
Waiting for the solution for this problem a i saw a lot of people having same problem
Thanks

8

Welcome!

Have you tried the configurations as mentioned in this documentation? Step 4, on setting up user email inbox

1 Like
9

I have tried it but only
When user is system manger can view the emails
But when i make the user as a Support Team
He can see email inbox but can’t view messages or reply

10

Have you also checked Step 4 in the mentioned documentation?

11

at the Moment I am testing removing my personal e-mail inbox from erpnext. The only thing I do is send e-mails which are “firsts”. I get a copy of this e-mail sent to my inbox which I move straight to the folder sent.

Once the recipient answers my e-mail I am in cc and can also use the “answer all” funktion from thunderbird.

12

Not a good method. Stoped doing that and am now back at doing my emails in ERPNext. I still can not recommend this though as is tiering.

Idea: @rmeyer and I are thinking about having an email account in erpnext to which all e-mails are sent from your client of choice via BCC flag. A script will then “read” your e-mail for DocType information and attach accordingly. If an e-mail can not be attached due to missing information the sender will be notified.

If anyone is up for putting some money toward @rmeyer we would be very happy :slight_smile:

1 Like
13

me am a system manager but i can’t even view the inbox