I just completed my update from version 13 to 14 and noticed that comments are now handled differently for Leads and Opportunities by using a new child DocType ‘CRM Notes’. I have the following questions:
- Why was this change implemented? Whats the benefit of having the comments in this new tab instead of the timeline at the bottom of the document?
- Why was this only changed in Lead and Opportunity and not every DocType? Now it is confusing for users where they can find the comments.
- Is it possible to change it back to the regular timeline?
- Is it possible to change other DocTypes to the new comment structure?
Many thanks in advance for any clarification!