Error creating a support ticket

Frappe Helpdesk
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Can you check if you have a Ticket Priority “Medium”

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Hi, no, I don’t have a médium priority.

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Just create the 4 HD Ticket Priority - Urgent, High, Medium, Low … I’m new to HD, but seems these may be some default values the app needs

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Thanks for the help, but I already tried that and it still didn’t work.

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Can you check your SLAs. Or just remove all SLAs for fixing the error?