Error in Email configuration

I am getting the below error on version 11.1.9 while configuring email account.

Uncaught TypeError: Cannot read property ‘label’ of undefined
at o.get_value (multiselect.js:41)
at o.get_value (class.js:53)
at o.get_values (multiselect.js:71)
at o.get_data (multicheck.js:1)
at o.get_data (class.js:53)
at o.get_awesomplete_settings (autocomplete.js:38)
at o.get_awesomplete_settings (multiselect.js:11)
at o.get_awesomplete_settings (class.js:53)
at o.setup_awesomplete (autocomplete.js:74)
at o.make_input (autocomplete.js:12)
get_value @ multiselect.js:41
(anonymous) @ class.js:53
get_values @ multiselect.js:71
get_data @ multicheck.js:1
(anonymous) @ class.js:53
get_awesomplete_settings @ autocomplete.js:38
get_awesomplete_settings @ multiselect.js:11
(anonymous) @ class.js:53
setup_awesomplete @ autocomplete.js:74
make_input @ autocomplete.js:12
(anonymous) @ class.js:53
t @ base_input.js:60
refresh_input @ base_input.js:85
refresh @ base_control.js:95
attach_doc_and_docfields @ layout.js:319
refresh @ layout.js:217
make @ field_group.js:23
(anonymous) @ class.js:53
make @ dialog.js:46
frappe.ui.Dialog @ dialog.js:17
make @ communication.js:16
init @ communication.js:15
_f.Frm.email_doc @ form.js:265
(anonymous) @ toolbar.js:130
dispatch @ jquery.min.js:3

I have another instance, which is on version 11.1.3, where I am able to send mails as usual.

Can someone suggest what can be done…

There is an outstanding bug in 11.1.9 regarding email. See GitHub issues in Frappe

Reported here EMAIL broken - LATEST UPDATE · Issue #16742 · frappe/erpnext · GitHub

See also Email button/menu not working due to JavaScript exception · Issue #6968 · frappe/frappe · GitHub

Thank you… Solved now

I’ve installed CRM and Desk but email is giving error. Current versions are..
Frappe Framework: v15.97.0 (version-15)

Frappe CRM: v2.0.0-dev (develop)

Telephony: v0.0.1 (develop)

Helpdesk: v1.15.0 (HEAD)

When i’m trying to connect Sendgrid email or Google mail it is giving error as Auth fail. Not able to understand where the error is.. can anyone help?

Regards,

Narayan Muchhal

Hi @Nnarayan and welcome to the community

The first issue is as per the CRM comptability table GitHub - frappe/crm: Fully featured, open source CRM · GitHub Frappe v15 should not work with CRM develop

As for OAuth fail - for google mail did you use the App Password?