Error while trying to create backup

Install / Update Setup
1

Hi,

I’m getting the following error while trying to create a backup. Please assist

`ubuntu@ip-172-31-1-158:~/erpnext$ bench backup-all-sites
Traceback (most recent call last):
  File "/usr/local/bin/bench", line 9, in <module>
    load_entry_point('bench==0.92', 'console_scripts', 'bench')()
  File "/home/erpnext/bench-repo/bench/cli.py", line 40, in cli
    bench_command()
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 700, in __call__
    return self.main(*args, **kwargs)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 680, in main
    rv = self.invoke(ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 1024, in invoke
    Command.invoke(self, ctx)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 873, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/usr/local/lib/python2.7/dist-packages/click/core.py", line 508, in invoke
    return callback(*args, **kwargs)
  File "/home/erpnext/bench-repo/bench/commands/__init__.py", line 13, in bench_command
    setup_logging(bench=bench)
  File "/home/erpnext/bench-repo/bench/utils.py", line 208, in setup_logging
    hdlr = logging.FileHandler(log_file)
  File "/usr/lib/python2.7/logging/__init__.py", line 903, in __init__
    StreamHandler.__init__(self, self._open())
  File "/usr/lib/python2.7/logging/__init__.py", line 928, in _open
    stream = open(self.baseFilename, self.mode)
IOError: [Errno 13] Permission denied: '/home/erpnext/frappe-bench/logs/bench.log'
`
2

seems like problem with permissions. did you install or update as root? check folders ownership and fix them

3

‎Hi @ganas

Could you help with exact steps to accomplish that please?

Kind Regards,

4

to see the owners of frappe and bench folder ownership in your home folder where frappe and bench folders are use
ls -l
if the ownership is for frappe user then u can just delete the bench.log file, and it should work.

if frappe user is not the owner, then you can change ownership using
chown -R frappe:frappe frappe-bench

1 Like
5

The ownership is for ubuntu user which is what was also used for installation. Output from the home folder is below:

ubuntu@ip-172-31-1-158:~$ ls -l
total 16
drwxrwxr-x 6 ubuntu ubuntu 4096 Nov  3  2015 erpnext

Output from erpnext folder is below:

ubuntu@ip-172-31-1-158:~/erpnext$ ls -l
total 16
drwxrwxr-x 5 ubuntu ubuntu 4096 Nov  3  2015 bench-repo
drwxrwxr-x 2 ubuntu ubuntu 4096 Nov  3  2015 bin
drwxrwxr-x 3 ubuntu ubuntu 4096 Nov  3  2015 lib
drwxrwxr-x 2 ubuntu ubuntu 4096 Nov  3  2015 local

Does user still need to be changed?

6

Also, the frappe-bench folder doesn’t seem to be visible. Not sure why that is

@vjFaLk @ganas any ideas please?

Many thanks