Event Streaming is Not Working

Hi Experts,
We’re facing issues with using Event Streaming. We already created the producer and consumer, the approval has also already been given for sync from the consumers and producers. The Event log in the producer is filled when we create documents related to the module in the producer, but the sync log is not running and there are no error messages or error logs. The producer and consumer websites are already https as well.
Do we need to install or configure any other things?

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