Frappe redirection issue

frappelearner · September 25, 2026, 4:56pm

Hi,

I have an issue

I installed Frappe ERPNext, Raven, Helpdesk, Meet etc.

Now, whenver I login even other users, insteak of taking to desk, it takes to helpdesk directly.

This is the issue with all the users. Tried a lot of things, not working

This is Frappe V17 development

peterg · September 26, 2026, 9:42am

Hi there,

After login, Frappe will determine the “home page” from a hierarchy of settings.

Roughly:

Redirects for “/” defined in Website Settings
The Home Page set in one of a user’s role (in seemingly random order)
The page set in Portal Settings
The page defined by hooks
The page defined as Home Page in Website Settings

If you’re getting routed to helpdesk, that’s probably because one of the HD roles your user has defines a homepage at /helpdesk or something similar.

You can either remove that homepage from the Role document, or you can try setting a redirect for “/” to “/desk” in your Website settings.

github.com/frappe/frappe

frappe/website/utils.py

5ccb265b0


      
          		or_filters=[
          			["recipients", "like", f"%{frappe.session.user}%"],
          			["cc", "like", f"%{frappe.session.user}%"],
          			["bcc", "like", f"%{frappe.session.user}%"],
          		],
          	)
          
          	return sorted((comments + communications), key=lambda comment: comment["creation"], reverse=True)
          
          
          def get_home_page():
          	if frappe.local.flags.home_page and not frappe.in_test:
          		return frappe.local.flags.home_page
          
          	def _get_home_page():
          		home_page = None
          		# for user
          		if frappe.session.user != "Guest":
          			# by role
          			# For most of scenarios,Role table have `home_page` as NULL for all rows/roles, so we do a batch query to reduce DB calls.
          			# and later check if got the `home_page`for any of the roles.

asieftejani · September 27, 2026, 2:04pm

Hi @frappelearner and welcome to the community

In addtional to the above one more place I would try is: -

Framework → Users → select the user → Settings → workspace

Best of luck