Frappe School: Learn to manage support tickets on ERPNext

ERPNext
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Tickets are broadly classified as issues or requests, given by your internal employees or customers which need to be resolved.

There is always a need for robust software to register, organize, prioritize, and resolve these support tickets. This is one such important area that is automated using #erpnext

Join us to learn the process of how you can manage Support Tickets on ERPNext. This Topic covers the following section:

  1. Create ‘Issue Types’

  2. Create issues or tickets

  3. Capture response and resolution details

  4. Automate issue creation of receipt of emails

https://www.youtube.com/watch?v=_x6YGuwEMeo

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You can learn all about Ticket Management and much more in detail about the ‘Customer Support Management’ course at Frappe School. Check out the full course here.

https://lnkd.in/dB-RFDNv

This and all other courses are free!

#erpnext #frappe #frappeframework #frappeschool #learning #customersupport #helpdesk