Hi , I have a problem with our general ledger, It is showing no transactions, Customers Accounting Ledger is also showing 00.00. However the trial Balance is showing correctly.We cannot produce customer statements.
Could anybody have come across this problem or be having a way of troubleshooting it? Am using ERPNext: v10.1.72 (master) and Frappe Framework: v10.1.63 (master). Am also running port based Multitenancy.The second site is working fine.
Hi
Can you share screen shots? For which company have you created transaction ? Have you selected that company of General Ledger and for which date range
Hi Shraddha,
I created transactions for one company only, and it is the default selected company in the general ledger.
Am selecting Date Range Jan-2018 to Now. Please see the image of the GL attached here.
Yes will do shortly. Also the accountant who keyed in data used only one Journal Entry with multiple rows to input Customers opening Balances.Could this be the source of the problem.