I’m customizing the Helpdesk module to ensure Team Members can only view:
Tickets they raised.
Tickets assigned to them.
Issues Faced:
Only tickets raised by the user are visible; assigned tickets don’t appear.
Unsure if this can be fully managed via Role Permissions Manager or if scripting is needed.
Questions:
How can I dynamically filter tickets for both criteria in the list view?
Is scripting required, or is there a simpler way to achieve this with roles and permissions?