I’m customizing the Helpdesk module to ensure Team Members can only view:
Tickets they raised.
Tickets assigned to them.
Issues Faced:
Only tickets raised by the user are visible; assigned tickets don’t appear.
Unsure if this can be fully managed via Role Permissions Manager or if scripting is needed.
Questions:
How can I dynamically filter tickets for both criteria in the list view?
Is scripting required, or is there a simpler way to achieve this with roles and permissions?
yes its possible to do
if you can explain a bit more it will be easy to understand but for now
under rol permission if you check only if creator he will see the ticket only created by him or assigned to him
i currelnty work on the same document now go to user list seelect a user under his profile there is an optin set user permissions
create a field in the document and add option like sectins designation etc
the restrict that user to that field only by this that user will only see the task or ticket that is related to that field if you are still confused then let me know we can discuss in details
