Helpdesk Realtime

Frappe Helpdesk
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1

My instance of Helpdesk is not refreshing / updating Tickets in realtime.

We need to click the refresh button in order to see new tickets.

Is that normal? or is Helpdesk supposed to work with socketio to show new tickets in real time?

Some Apps like Frappe Chat and Helpdesk do not work in realtime on my hand. I wonder if that is normal.

Would be nice to have a list of all the feautures that socketio is currently providing in Frappe / Erpnext.

2

hello, does normal realtime update work on your erpnext doctypes like list items update or field change ?

3

Fortunately yes :slight_smile:

4

Hello

Actually as of now sockets are not properly implemented in Helpdesk. So you need to refresh it.
I will be working on improving the sockets throughout the Portal.

Regards,
Ritvik Sardana
Product Owner - Helpdesk

5

Thank you Ritvik for your feedback, and thank you for the amazing project Helpdesk is.