Is this possible?
Also, how do you assign a user to a customer in the portal? I figured it can be done through Desk, but cannot find out how to do it in portal.
You want to assign knowledge base articles or tickets to specific users?
For KB restriction, maybe try user permissions?
is this working as expected @mincerray
Last year, it was not working. I haven’t had the chance to check recently if there were any improvements.