I created a sales invoice with 50k.
I received payments in advance like 20k, 15k and 15k.
then i submitted the doctype and converted (status = draft) to (status = paid).
now i want to refund 5k to the customer.
let me know the process.
Hi @ Manav_Mandli thank you for response.
i know the process of returns and credit not but i want refund process.
i am doing here service not an asset type of process to return the goods.
this is the complete flow of refund process you check here How to Process Refunds in ERPNext (Complete Flow)
It seems returning the invoice for refunds may not be the best way to approach, as many sources suggest alternative methods. I’m looking for a process that avoids returning the invoice. Hope you understand.
Is there any way to give refund to the customer without returning the invoice ??