Hi hope everyone is doing greate,
my senerio is i have customers and some customers have multiple projects
in erpnext i m creating SLAs now the issue is
i cannot create multiple sla for one customer and if i create sla for each project its applied on project not the issue and if i apply on the issue how the system will know with which project this SLA is related to if anybody can help it will be appertiated
Hi
One customer can be booked with multiple projects and each project can be defined with dedicated SLA. The issue doctype has project field which you can define in Condition when defining SLA for each project for the same customer as below;
i will test this one and update you with the outcome thank you for the support