How can we customize Helpdesk ticket email?

[Aju_J_S]

How can we customize Helpdesk ticket email ? While creating a new ticket, an email should send to customer

[erpnapps]

check email templates i think. Other will be to create custom app that overrides email templates

[michelle]

@Aju_J_S

While creating a new ticket, an email should send to customer

Which email? You could set up a notification maybe? Check: Notification