How Do I Write a Credit to Present to a Client?

A client has returned a product that was unused in his project. I need to credit back this product to him, and charge additional installation time. I created a Quotation from an Opportunity (which is how our company is tracking Change Orders), Credited the product, wrote in the extra installation, and have a Grand Total of $11. However, when I go to save the Quote, I get an error informing me that:

“Incorrect value: Grand Total (Company Currency) must be >= 0.0”

We have just begun to use this software, so the original proposal this was based on was written in a different proposal-creation software, thus I do not already have a Sales Order to base this off of.

Any help would be greatly appreciated. Thank you!

@KDS_Designer using a Sales Return you can add a Credit Note to the customer

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