How to add a signature

Business Apps Frappe Helpdesk
1

I am not able to add signature, and can i add user wise signature?

2

Hi @Resham7

Within user doctype, email signature option is available which can be used to have it printed on any doctype as well.

3

Hi @Resham7,

Yes, you can add a signature in Frappe Helpdesk.

  • For a user-wise signature: Go to User → User Profile → Email Signature.
  • For a common signature: Go to Email Account → Signature.

This way, each agent can have their own signature, or you can set a global one.

4

I have configured both user-specific signatures and a common signature. However, when I reply to a ticket from the web UI, the outgoing email does not include any signature.

I am using the following version:

{
	"frappe": "15.96.0",
	"telephony": "0.0.1",
	"helpdesk": "1.19.0"
}
5

Use one signature template and let each user add their own name and details.
If user-wise signatures are not available, this keeps things clean, consistent and easy to manage.

6

If this is specific to Frappe Helpdesk, then currently you will have to manually type each time. However, this is on our roadmap and should be done by March.