How to Configure Reply-To Email Address in ERPNext Notifications?
Issue Description
I have created a Notification for the Job Offer doctype in ERPNext. The configuration is:
- Sender Email:
Notifications@company.com - Channel: Email
- Document Type: Job Offer
- Event: Submit
When the notification emails are sent to candidates, they receive emails from Notifications@company.com. However, when candidates reply to these emails, the replies are coming back to Notifications@company.com.
I need replies to go to Hr@company.com instead.
What I’ve Tried
- Checked Email Account Settings - No “Reply-To” field visible in the Email Account configuration
- Checked Notification Settings - No “Reply-To” field available in the Notification doctype form
- Searched Documentation - Limited information on reply-to configuration
Current Configuration
Email Account Settings:
- Service: Gmail
- Email Address:
Notifications@company.com - Enable Outgoing: ✓
- Enable Incoming: ✓
Notification Settings:
- Subject:
Offer Letter From Company- {{doc.applicant_name}} - Sender:
Notifications@company.com - Recipients:
applicant_email(from Job Offer document) - Channel: Email
- Event: Submit
Environment Details
- ERPNext Version: [Your version]
- Frappe Version: [Your version]
- Installation: [Cloud/Self-hosted]
Questions
- Is there a built-in way to configure Reply-To addresses in ERPNext notifications?
- Should this be configured at the Email Account level or Notification level?
- Are there any custom field additions needed to support Reply-To functionality?
- Is this a known limitation in current ERPNext versions?
Expected Behavior
When candidates reply to job offer emails sent from Notifications@seria.in, the replies should automatically go to Hr@seria.in instead of back to the notification email.
Use Case
This is important for our HR workflow where:
- System notifications go from a no-reply type email (
Notifications@company.com) - Human responses should go to HR team (
Hr@company.com) - We want to separate system emails from conversation emails
Workarounds Considered
- Email Template modification - Adding text instructions to reply to a different email
- Custom scripts - But need guidance on the right approach
- Email forwarding - At email provider level (not ideal)
Any guidance on the proper way to implement Reply-To functionality in ERPNext notifications would be greatly appreciated!
Tags: email notifications #reply-to #job-offer Frappe HR
Cross-posted from [Your previous discussion if any]