How to create the hold status inside the portal

[Varshapriya_Selvakum]

Can some one help to create the code in terminal for hold ticket status which need to reflect inside the helpdesk portal kindly some one help it

For reference find the screenshot

[Vijayan_R]

By customizing the HD Ticket doctype, you can add extra options to the status field, and it will reflect in the Helpdesk as well.