how can we debug the incoming emails of sales and support? Accoding to telnet tests the pop3 settings are ok, and Sync support mails is activated for support settings and Extract emails is activated for sales email.
And everything seems to work fine except the email, we receive now this in Scheduler log:
Method: all, Handler: erpnext.support.doctype.support_ticket.get_support_mails.get_support_mails
Traceback (innermost last):
File "/home/erpnext/frappe-bench/apps/frappe/frappe/tasks.py", line 77, in scheduler_task
frappe.get_attr(handler)()
File "/home/erpnext/frappe-bench/apps/erpnext/erpnext/support/doctype/support_ticket/get_support_mails.py", line 59, in get_support_mails
SupportMailbox()
File "/home/erpnext/frappe-bench/apps/frappe/frappe/utils/email_lib/receive.py", line 125, in __init__
self.get_messages()
File "/home/erpnext/frappe-bench/apps/frappe/frappe/utils/email_lib/receive.py", line 153, in get_messages
self.connect()
File "/home/erpnext/frappe-bench/apps/frappe/frappe/utils/email_lib/receive.py", line 141, in connect
self.pop = Timed_POP3_SSL(self.settings.host, timeout=frappe.conf.get("pop_timeout"))
File "/home/erpnext/frappe-bench/apps/frappe/frappe/utils/email_lib/receive.py", line 248, in __init__
self._super.__init__(self, *args, **kwargs)
File "/usr/lib64/python2.7/poplib.py", line 350, in __init__
raise socket.error, msg
error: [Errno 101] Network is unreachable