How to do a cancelation invoice the right way?

A Europe customer has canceled an already payed service (example 100€), so i need new a new cancelation invoice with the exact same but negative amount (minus -100€) on it and a new invoice number. (so are the rules by the tax office)

do i have to cancel the invoice and then make a complete new one with the negative amount, or is there a better workflow for that, to get a cancelation invoice and refer to the original one?

very curious how you would to that… thanks!

Hi @philip,

does the return process cover your regulatory requirements? In this scenario, you do not cancel the invoice, but simply issue a return/credit:

This will trigger a second invoice with the negative amount, which will cancel out the first one…

Hope this helps.