How to enable the view access for comments , for customer user portal

ERPNext
1

Hi Team,

currently we are trying to setup the Customer support portal using ERPNEXT

and we have setup of portal users , for customer and we are able to rise the support tickets/ issues from the portal users

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and when the portal users made the comment its appearing for the admin users , but when the admin users/any other users reply to that comment then the portal user is not able to see that comment

comment made by Portal User

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comment made by Admin User

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but the comment made by the Admin user is not visible from the portal user

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please, let us know if we are missing any permissions to make this work

2

Comment will not appear, but an issue is created and an email is sent. After that, when someone replies, another user’s comment will show.

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Web Form View:

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1 Like
3

Thanks , got it

4

how it possible to prevent on mention to get all users with same role

my concern a user have limited permissions it will not allow when comment and mention to get all users list

i already set set user permissions to self user