How to handle the serial Item when customer return to RMA and replace with new Serial No

How to handle the Serial No Item when Customer return for RMA and RMA team issue new Serial No item to customer


Create Sales Return entry against Delivery Note to receive faulty item back into your Warehouse.

When despatch new unit to the customer, create Delivery Note with zero rate.

Excuse me… I’m not sure should I continue this old 2016 topic or start new, i think continue this will help other read in one place.

Dear Umair, creating sales return will increase stock qty and decrease cash/income ? when dispatch new unit with zero rate, the amount decreased cash/income will be unbalance ?

We are using a stock entry - repack for replacing a serial number.

Thanks for your reply.

Under this technique, how do we track the remaining warranty period of serialized items?

You can change the warranty expiry date manually from the serial no document.