How to handle the serial Item when customer return to RMA and replace with new Serial No

ERPNext Stock/Inventory
1

How to handle the Serial No Item when Customer return for RMA and RMA team issue new Serial No item to customer

2

Hello,

Create Sales Return entry against Delivery Note to receive faulty item back into your Warehouse.

When despatch new unit to the customer, create Delivery Note with zero rate.

3

Excuse me… I’m not sure should I continue this old 2016 topic or start new, i think continue this will help other read in one place.

Dear Umair, creating sales return will increase stock qty and decrease cash/income ? when dispatch new unit with zero rate, the amount decreased cash/income will be unbalance ?

4

We are using a stock entry - repack for replacing a serial number.

5

Thanks for your reply.

6

Under this technique, how do we track the remaining warranty period of serialized items?

7

You can change the warranty expiry date manually from the serial no document.