How to implement Items Received / Sent for Repairing

1
Hi,

I am considering implementing ERPNext for my Company.  We are dealing in Computers & Peripherals.   

While most of the modules are suitable for our business, but I cannot find how to implement Inward/Outward of Items under warranty/Repair.

We are buying & Selling Computers / Parts under warranty. When product is faulty customer send the faulty item to us for repair/replacement under 
warranty or chargeable basis.If the Item is under our purchase warranty we in turn send the item to vendor/manufacturer or their sevice centre for repairs/replacement
If the Item is out of warranty we repair the item inhouse or send outside for repairing.

Data Entry Documents required :
   1)  Material Inward  -  For Items received from customer for repairing / replacement. The Items can be under warranty or out of warranty.  
                                   Some times we also receive items for repairing which are not sold by us.
   2)  Material Outward - For sending Items for repairing/replacement to vendor/service centre/ Repair Centre.

       In both the above cases we should be able to track Item details, like date of sale/ purchase .  

   3) Material Return to Customer :   For Items repaired / not repaired or replaced under warranty.   For Items not under warranty we charge repairing charges from customer.
                                                     For Items replaced under warranty (where new Item was issued in lieu of old item) the Item record should be properly updated.
   4) Material Receipt from Vendor/Repairing/Service Center :   Inward of material send for repairs. Here also there might be change of item, repaired/replaced with cost or without any cost.


Reports Required :
  1)  Party wise/Item wise pending report :  
  2)  Party wise/Item wise jobs completed report.

Regards,


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1 Like
2
Ravi,

On 12-Jul-2014, at 4:27 pm, Ravi Modi <by...@gmail.com> wrote:

Hi,

I am considering implementing ERPNext for my Company.  We are dealing in Computers & Peripherals.   

While most of the modules are suitable for our business, but I cannot find how to implement Inward/Outward of Items under warranty/Repair.

Use Stock Entry

We are buying & Selling Computers / Parts under warranty. When product is faulty customer send the faulty item to us for repair/replacement under 
warranty or chargeable basis.If the Item is under our purchase warranty we in turn send the item to vendor/manufacturer or their sevice centre for repairs/replacement
If the Item is out of warranty we repair the item inhouse or send outside for repairing.

You can create Serial No with Inward entry


Data Entry Documents required :
   1)  Material Inward  -  For Items received from customer for repairing / replacement. The Items can be under warranty or out of warranty.  
                                   Some times we also receive items for repairing which are not sold by us.
   2)  Material Outward - For sending Items for repairing/replacement to vendor/service centre/ Repair Centre.

       In both the above cases we should be able to track Item details, like date of sale/ purchase .  

   3) Material Return to Customer :   For Items repaired / not repaired or replaced under warranty.   For Items not under warranty we charge repairing charges from customer.
                                                     For Items replaced under warranty (where new Item was issued in lieu of old item) the Item record should be properly updated.
   4) Material Receipt from Vendor/Repairing/Service Center :   Inward of material send for repairs. Here also there might be change of item, repaired/replaced with cost or without any cost.

You can add a few custom fields to manage additional info.

Reports Required :
  1)  Party wise/Item wise pending report :  
  2)  Party wise/Item wise jobs completed report.

Regards,



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3

hi bytecomputer, how do you cover your requirement.