We have two Emails, one is Support Email and Desk Email.
Whenever the Email receives, i am linking it to the HD Ticket. But the ticket are assigned only to Agent 1 & Agent 2.
Can we Forward the Support@xyz.com to Agent 1 & Agent 2 in Round Robin and firstname.lastname@example.org to Agent 3 & Agent 4 in round robin ?
Can you help us with any example ?