How to manage multiple Email with different assignment agent

Frappe Helpdesk
1

We have two Emails, one is Support Email and Desk Email.

Whenever the Email receives, i am linking it to the HD Ticket. But the ticket are assigned only to Agent 1 & Agent 2.

Can we Forward the Support@xyz.com to Agent 1 & Agent 2 in Round Robin and desk@xyz.com to Agent 3 & Agent 4 in round robin ?

Can you help us with any example ?

2

Hi, how did you resolve this

3

Not yet Resolved. Did you Found Any Work Around ?