Resolved after some experimentation
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For support tickets as well as lead replies, that are automatically fetched from respective inboxes, the reply to address is by default the inbox email id, and does not change to user email id replying to lead or support ticket.For example if leads are directly being generated from marketing@website.com email id, any user who manages the CRM/leads etc, can reply from leads area, and reply to address will remain marketing@website.com
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One outgoing email is set up as default and will be used for all automated emails, like weekly digest, auto emails/reprlies etc.You can create multiple outgoing emails, just have to assign the new outgoing email id’s to the users for allowing them to send using those email id’s.
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As our serveres don’t allow to open standard smtp port for outgoing email, we are using sparkpost with dummy sending emails like no-reply@website.com for outgoing emails.For incoming emails we are using our standard business or gmail accounts that works fine.
Took some time, but now understand the email flow in a better way.