How to send an automated reply

1

After an issue has been raised a customer i want to send them an automatic response after 5 mins ? any idea how it can be achieved ?

2

To send an automatic response to a customer 5 minutes after an issue is raised, you can achieve this using a combination of Scheduled Jobs and Email Alerts or a custom Server Script.

Please check the example:

doc_events = {
    "Issue": {
        "after_insert": "your_app_path.send_email_response"
    }
}

def send_email_response(issue):
    frappe.enqueue('your_app.send_customer_response', issue=issue.name, enqueue_after_commit=True, delay=300)

def send_customer_response(issue_name):
    issue = frappe.get_doc('Issue', issue_name)
    if issue.contact_email:
        frappe.sendmail(
            recipients=[issue.contact_email],
            subject='Acknowledgment of Issue Submission',
            message="Thank you for raising an issue. We will get back to you shortly."
        )
1 Like
3

@NCP bro
it shows this error
TypeError: send_email_response() takes 1 positional argument but 2 were given

4

It’s just example, now you have to set your logic according to the scenario.

def send_email_response(doc, event):
    frappe.enqueue('your_app.send_customer_response', issue=doc.name, enqueue_after_commit=True, delay=300)

def send_customer_response(issue_name):
    issue = frappe.get_doc('Issue', issue_name)
    if issue.contact_email:
        frappe.sendmail(
            recipients=[issue.contact_email],
            subject='Acknowledgment of Issue Submission',
            message="Thank you for raising an issue. We will get back to you shortly."
        )
5

You can also check Notifications