I can send from Gmail account but I can't receive

mr-elamin · April 9, 2023, 1:04pm

Hi,

I have set up my Gmail account correctly with ERPNext, now I can Quotations, Invoices, …etc from my Gmail account, but I can not receive any email in the TapCommunication DocType, although the Inbox is linked in my user account.
please how can I troubleshoot the email problems in ERPNext?
Thanks

NCP · April 10, 2023, 8:00am

Hi @mr-elamin,

Please check in Email Account in ERPNext which you set, and if not Enable Incoming then Enable it and then check it.

Then Reload and try it.

Thank You!

mr-elamin · April 13, 2023, 11:57am

Hi @NCP
Thank you very much for the answer,
but I found the problem on the IMAP More detail, I have to choose the folder INBOX to get the Email landed to my inbox, I was appending the email to the Lead only without the INBOX folder.
please see the secreenshot. adding the line No. 1 has solved the problem.

thanks alot