IMAP and M365 account - i am confused

Frappe Helpdesk
1

Hi there,

I am new to Frappe (got a hosting at frappe cloud) and the helpdesk. I just want to add an IMAP account, but I can only choose between five or six services, like outlook.com, yahoo, etc. - I don’t have any of them, I have my own hosting. I also want to add a Microsoft365 mail account. I can’t find anything to help me. I am very confused because I think I am missing something. For a helpdesk it should be basic to add simple mail accounts - so what am I doing wrong? Seems like i really miss something.

Kind regards
Christian

2

I would appreciate any help, I still haven’t figured it out. Not everyone uses outlook.com etc, so how do you people manage to set up your email accounts? Think i’m still overlooking something :frowning:

3

Hi @Foxhunter:

Check this.

4

THank you, will look into that. So this means, i am looking at the wrong app? When i want to use IMAP mail and/or M365 mail, i need to configure that in ERPNExt, and not in the helpdesk app? It is very confusing for me, because inside the helpdesk i can also add accounts, but only outlook.com, yahoo, etc. - so why are some options there, and some need to be configured inside ERPNext?

5

Support is really poor, for a paid product. Still i got no answer, not even for my tickets. I don’t think i will continue with Frappe/ERPNext.

6

If you need support for paid product, you should contact the support team. Not the community!!!

7

As i said, i did. But they did not respond. So i tried it here. Support is overall very poor.

8

Hi,

You need to add the domain first as follows for your own hosted domain.

image
image1647×862 50.3 KB

After that you can add the Email Address by choosing your domain as follows:

image
image1657×862 45.8 KB

Hope this will help. Also, note that support with frappe products only includes support for the bugs in paid products and not the functional queries.

Thanks,

Divyesh Mangroliya