Import "Not started"

Hi, I want to import a CSV file into ERPNext: v13.x.x-develop () (develop), but when I click “Start import” the button is hidden but nothing else happens.

Here’s a screenshot of my import:

As you can see, all the import fields are correct.

I’ve also took a look at the browser’s console, but it’s empty after clicking the Start Import button.

When I start ERPNext using “bench start” from command line I get this:

21:30:01 watch.1          | Rebuilding marketplace.css
21:30:01 watch.1          | Rebuilding erpnext-web.min.js
21:30:01 watch.1          | Rebuilding erpnext-web.css
21:30:01 watch.1          | Rebuilding marketplace.min.js
21:30:03 watch.1          | Rebuilding erpnext.min.js
21:30:04 watch.1          | Rebuilding item-dashboard.min.js
21:31:09 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:09] "GET / HTTP/1.0" 200 -
21:31:10 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:10] "GET / HTTP/1.0" 200 -
21:31:15 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:15] "POST /api/method/frappe.core.doctype.data_import.data_import.form_start_import HTTP/1.0" 200 -
21:31:21 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:21] "POST /api/method/frappe.desk.reportview.get HTTP/1.0" 200 -
21:31:21 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:21] "GET /api/method/frappe.desk.reportview.get?doctype=Data+Import&filters=%5B%5B%22Data+Import%22%2C%22reference_doctype%22%2C%22
%3D%22%2C%22Odontologo%22%5D%5D&fields=%5B%22count(+%60tabData+Import%60.%60name%60)+AS+total_count%22%5D&_=1602624122487 HTTP/1.0" 200 -
21:31:21 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:21] "GET /api/method/frappe.desk.reportview.get_sidebar_stats?stats=%5B%22_user_tags%22%5D&doctype=Data+Import&filters=%5B%5B%22Dat
a+Import%22%2C%22reference_doctype%22%2C%22%3D%22%2C%22Odontologo%22%2Cfalse%5D%5D&_=1602624122488 HTTP/1.0" 200 -
21:31:22 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:22] "POST /api/method/frappe.desk.reportview.get HTTP/1.0" 200 -
21:31:22 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:22] "GET /api/method/frappe.desk.reportview.get?doctype=Data+Import&filters=%5B%5B%22Data+Import%22%2C%22reference_doctype%22%2C%22
%3D%22%2C%22Odontologo%22%5D%5D&fields=%5B%22count(+%60tabData+Import%60.%60name%60)+AS+total_count%22%5D&_=1602624122489 HTTP/1.0" 200 -
21:31:22 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:22] "GET /api/method/frappe.desk.reportview.get_sidebar_stats?stats=%5B%22_user_tags%22%5D&doctype=Data+Import&filters=%5B%5B%22Dat
a+Import%22%2C%22reference_doctype%22%2C%22%3D%22%2C%22Odontologo%22%2Cfalse%5D%5D&_=1602624122490 HTTP/1.0" 200 -
21:31:27 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:27] "GET /api/method/frappe.desk.form.load.getdoc?doctype=Data+Import&name=Odontologo+Import+on+2020-10-13+17%3A09%3A54.602545&_=16
02624122491 HTTP/1.0" 200 -
21:31:27 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:27] "GET /api/method/frappe.realtime.can_subscribe_doc?sid=c0417bea625583272834f9d0f440f7b5cee78d079b77592533727386&doctype=Data%20
Import&docname=Odontologo%20Import%20on%202020-10-13%2017%3A09%3A54.602545 HTTP/1.0" 200 -
21:31:27 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:27] "POST /api/method/frappe.core.doctype.data_import.data_import.get_preview_from_template HTTP/1.0" 200 -
21:31:31 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:31] "POST /api/method/frappe.deferred_insert.deferred_insert HTTP/1.0" 200 -
21:31:33 web.1            | 127.0.0.1 - - [13/Oct/2020 21:31:33] "POST /api/method/frappe.core.doctype.data_import.data_import.form_start_import HTTP/1.0" 200 -
21:32:03 web.1            | 127.0.0.1 - - [13/Oct/2020 21:32:03] "POST /api/method/frappe.core.page.background_jobs.background_jobs.get_scheduler_status HTTP/1.0" 200 -
21:33:00 web.1            | 127.0.0.1 - - [13/Oct/2020 21:33:00] "POST /api/method/frappe.utils.change_log.get_versions HTTP/1.0" 200 -
21:35:51 web.1            | 127.0.0.1 - - [13/Oct/2020 21:35:51] "POST /api/method/frappe.core.doctype.data_import.data_import.form_start_import HTTP/1.0" 200 -
21:37:04 web.1            | 127.0.0.1 - - [13/Oct/2020 21:37:04] "POST /api/method/frappe.core.page.background_jobs.background_jobs.get_scheduler_status HTTP/1.0" 200 -

In erpnext/logs/frappe.log I have this:

2020-10-13 19:55:00,200 ERROR frappe New Exception collected with id: 2020-10-13 19:55:00.107803-192.168.10.171-40d
Site: maxity
Form Dict: {'doc': '{"docstatus":0,"doctype":"Data Import","name":"New Data Import 1","__islocal":1,"__unsaved":1,"owner":"leonardo.rame@informemedico.com.ar","import_type":"Insert New Records","status":"Pending","submit_after_import":0,"mute_emails":1,"show_failed_logs":0,"reference_doctype":"Odontologo"}', 'action': 'Save', 'cmd': 'frappe.desk.form.save.savedocs'}
2020-10-13 21:27:20,360 ERROR frappe New Exception collected with id: 2020-10-13 21:27:20.309511-192.168.10.172-481

Does anyone know what’s happening?

I’m having same problem. Ever resolve?

Please check your csv there will be some blanks in your csv.
Select filter on csv and find out the blanks in a column or filed.
Then try to upload again.
Hope it will work :slight_smile:
Thanks

If CSV doesnt work, try with excel workbook format.

Hello! Does anyone know how to solve this problem, I need to load my initial inventory, but nothing happens when I hit start import

Hi ,
Anyone got solution , please let us know , because i am also struggling with same issue …

Importing data does not start - #6 by hsrai may be helpful.