ImportError causing 500 status code on PUT request

I’m getting a 500 status code with an ImportError when making a PUT request to https://team.abc.com/api/resource/HD ticket/{ticket_id} . I’ve checked my request data and headers, but can’t identify the issue. Any help in resolving this error would be appreciated.

500 is Internal Server Error. Can you share your response?

{
“error”: “An error occurred: 500 Server Error: INTERNAL SERVER ERROR for url: https://team.abc.com/api/resource/HD%20ticket/1910
}

ERROR:root:Unexpected status code: 500
Internal Server Error: /webhook_handler/test/
ERROR:django.request:Internal Server Error: /webhook_handler/test/

Sorry, but no clue.