In Issues, in response details, "First Response Time" is not showing

Ahmed_Abdin · May 8, 2024, 11:50am

I tried this thing on v15.15.0 and v14.27.1 (version-14),

What I want to get is the time between the issue ticket got created and the first response, and it seems that this is done already, in the “Response Details” section, and it goes farther to calculate the average time of response

For me both versions, does not show “First Response Time” and “Average First Response Time” and the “First Responded On” can be manually entered, or auto assigned if the SLA changed, either to pause or resolved.

NCP · May 8, 2024, 12:22pm

It is in read-only.

Please check the code:

github.com

frappe/erpnext/blob/develop/erpnext/support/doctype/issue/issue.py

# Copyright (c) 2015, Frappe Technologies Pvt. Ltd. and Contributors
# License: GNU General Public License v3. See license.txt


import json
from datetime import timedelta

import frappe
from frappe import _
from frappe.core.utils import get_parent_doc
from frappe.email.inbox import link_communication_to_document
from frappe.model.document import Document
from frappe.model.mapper import get_mapped_doc
from frappe.query_builder import Interval
from frappe.query_builder.functions import Now
from frappe.utils import date_diff, get_datetime, now_datetime, time_diff_in_seconds
from frappe.utils.user import is_website_user


class Issue(Document):

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Ahmed_Abdin · May 14, 2024, 10:06am

if i keep the fields as read only, they does not show in the form

but if I removed the read only it shows in the form