Incoming Calls Via Twilio for Multiple Users

Hello, I’ve connected to Twilio service for Incoming and Outgoing Calls. In order for multiple users to receive Incoming Calls we have created a communication medium as well. However, the calls are not popping up on multiple users screens. What we understand from docs is that a similar integration is present for Exotel. Hence wanted to check if this route works with Twilio or not and if yes would really appreciate if we could help on the step we are missing