Incoming Email Syncing

ERPNext
1

I am facing below issues with Incoming Email Syncing:

  • Say if I have 30 new emails in my Google Mail Box everyday, ERPNext syncs around 26-27 mails and misses 3-4 mails to sync in ERPNext Inbox (Communications). I have checked settings like Attachment, size, etc but it is not helping. Say I received 30 simple emails with no attachment, in general it doesn’t sync all (100%) new emails.

  • I have 3 email account (inbox) configured in my ERPNext say a@b.com p@q.com & x@y.com and a sender/customer sends email to all the three Email IDs in To/CC combination then in every case the email is getting associated with only one ‘Email Account’ in reference section and randomly. Hence only one user is able to see/view the email. Ideally it should download 3 emails in communication as the mail is received in all 3 google inbox.

  • I have around 1200 mails in my google inbox but ERPNext Inbox has in total sync/downloaded only around 350 emails, it is not downloading all of them even when I have configured download all at both places (ERPNext & Gmail) and tried with both IMAP & POP

Please help with your experience. Thanks.

2

Hi,

Can anyone help me on this?

3

@peterg @clarkej can you help with it? @kennethsequeira

4

@Andrew_McLeod @max_morais_dmm @umair @Julian_Robbins Can you guys help? @JayRam

5

I have same email syncing issues too. 2 emails (or Users) have stopped syncing after July 1, 2021. Any help can be appreciated.

6

Did anyone have solution for this

7

Hello, make sure to check the “Unhandled Email” list.

8

what is that “unhandled email list” ?

9

“Unhandled Email” is a doctype that collects all emails that could not be correctly processed by the system, it can be found by searching Unhandled Mail, or by navigating to location:

https://[your.site.name]/app/unhandled-email

It requires the System Manager role.

10

Ok @corentin I’ll check that.
Thanks for your reply.