I am exploring the development of a comprehensive ISP Management Suite built on ERPNext and would like to connect with other ISPs, ERPNext partners, developers, and community members who are interested in this space.
Many Internet Service Providers currently use multiple disconnected systems for CRM, billing, inventory, network management, support, and accounting. My goal is to bring these functions together into a single ERPNext-based solution.
Proposed Features
Customer & CRM
Lead and customer management
Subscriber onboarding
KYC and document management
Service address and GPS location
Customer self-service portal
ISP Operations
Internet package management
Installation workflow
Service activation and suspension
Equipment assignment (ONT, Router, CPE)
Technician scheduling
Fiber and wireless infrastructure inventory
Network Integration
MikroTik API integration
FreeRADIUS integration
PPPoE subscriber provisioning
Usage accounting
IP Address Management (IPAM)
GPON/OLT management
Billing & Finance
Automated recurring billing
Online payment gateway integration
Invoice generation
Revenue dashboards
Accounting through ERPNext
Support
Help Desk and ticketing
SLA management
WhatsApp and SMS notifications
Customer complaint tracking
Analytics
Subscriber growth
Churn analysis
Revenue reports
Network performance dashboards
AI-powered operational insights
Questions for the Community
Are you currently using ERPNext for an ISP?
Which ISP billing or OSS/BSS platform are you using today?
What features would you consider essential?
Would you be interested in contributing, testing, or collaborating on an open-source ERPNext ISP application?
If there is enough community interest, I’d like to build this as a reusable ERPNext app that can help ISPs of all sizes streamline their operations.
I look forward to your feedback, suggestions, and collaboration.
Consider integrating Frappe HelpDesk so you don’t have to reinvent the wheel. You’ll want to make customizations to better integrate the separate DB of HelpDesk. I’ve added some scripts to auto create HelpDesk customer when creating an ERP customer and some other minor tweaks.
I love hearing about MikroTik users. For managing numerous MikroTik gear, consider UNIMUS.
I completely agree about leveraging existing Frappe applications instead of rebuilding functionality from scratch. My plan is to use ERPNext as the core ERP and integrate Frappe HelpDesk for ticketing and customer support, adding ISP-specific workflows where needed. Your approach of automatically creating a HelpDesk customer from an ERPNext customer sounds like a great idea and could save a lot of manual work.
Thanks for mentioning UNIMUS as well. I’ll definitely take a closer look. My long-term goal is to build a complete ISP Operations Suite around ERPNext that integrates with MikroTik, FreeRADIUS, GPON/OLT devices, billing, CRM, inventory, and HelpDesk while minimizing duplicated functionality.
Have you implemented ERPNext in a production ISP environment? I’d be very interested to hear about the biggest challenges you faced and which features you consider essential for an ISP-focused ERPNext app.
Introducing ISPNext – An ERPNext App for Internet Service Providers (Demo Available)
Hello ERPNext Community,
Thank you for the valuable feedback on my previous discussion. Based on the suggestions—especially around leveraging Frappe HelpDesk instead of rebuilding existing functionality—I’ve refined the vision for this project.
I’m building Teztel ISP, an ERPNext/Frappe application designed specifically for Internet Service Providers (ISPs). The goal is to extend ERPNext with ISP-specific functionality while reusing the excellent capabilities already available in the Frappe ecosystem.
Vision
Rather than creating another standalone ISP billing system, ISPNext aims to provide a complete Business Support System (BSS) and Operations Support System (OSS) by combining ERPNext with ISP-focused modules.
Planned Features
Customer Management
Subscriber onboarding
KYC & document management
Service locations
Customer self-service portal
ISP Operations
Internet package management
Installation workflow
Equipment assignment (ONT, Router, CPE)
Service activation, suspension and restoration
Network Integration
MikroTik API
FreeRADIUS
PPPoE provisioning
GPON / OLT integration
IP Address Management (IPAM)
Billing & Finance
Recurring billing
Payment gateway integration
Accounting through ERPNext
Revenue and subscription analytics
Support
Integration with Frappe HelpDesk
Ticket management
SLA monitoring
WhatsApp and SMS notifications
Analytics
Subscriber growth
Churn analysis
NOC dashboards
AI-powered reporting
Technical Approach
The objective is to build this as a separate Frappe app that integrates with ERPNext instead of modifying ERPNext core. This should make upgrades easier and allow the ISP functionality to evolve independently.
(Please note that this is an early demonstration and many ISP-specific features are still under development.)
Marketplace & Community
I would like to make ISPNext a reusable application for the ERPNext ecosystem. I’m also interested in understanding the best approach for future distribution, whether through the Frappe Marketplace (if applicable) or as an independently maintained commercial/open-source app.
I understand this is not an official ERPNext module. My goal is to build a high-quality community application that integrates well with ERPNext and follows best practices.
Looking for Feedback
I’d appreciate input from:
ISPs already using ERPNext or Frappe
ERPNext Partners
Frappe developers
MikroTik and FreeRADIUS users
GPON/FTTH operators
Questions:
Which features would be most valuable for your ISP?
Would you prefer an open-source, commercial, or open-core model?
Would you be interested in testing, contributing, or collaborating?
I look forward to hearing your thoughts and collaborating with the community to build a modern ERPNext solution for ISPs.
One small suggestion: if Start a 15-Day Teztel ISP Trial is only a generic demo today, consider adding a disclaimer such as “ISPNext Preview” or “Prototype” so visitors know they are seeing work in progress rather than a finished product.
