Internal Server Error (Frappe HelpDesk)

thong838 · December 2, 2025, 8:59am

Hi There,

I’m facing a notification “Internal Server Error“ when opening ticket.

This notification only show when I accessing path /my-ticket/new.

172.19.0.2 - - [02/Dec/2025:08:58:04 +0000] “POST /api/method/helpdesk.api.article.search HTTP/1.1” 500 5373 “https://support-new.tma.com.vn/helpdesk/my-tickets/new” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36 OPR/124.0.0.0”

Yamen_Zakhour · December 2, 2025, 9:03am

What’s the error showing in the developer console (F12)?

thong838 · December 2, 2025, 9:11am

Thanks so much for your reply

This is console:

thong838 · December 2, 2025, 9:39am

Hello

Yamen_Zakhour · December 2, 2025, 9:43am

On frappe bench you need to install corpora

./env/bin/python -m textblob.download_corpora

If on docker you need to update the dockerfile for changes to persist

Edit: you also need to install punkt_tab

thong838 · December 2, 2025, 10:10am

I built Frappe Helpdesk by docker followed 2 commands bellow:

wget https://frappe.io/easy-install.py

python3 ./easy-install.py deploy
–project=helpdesk_prod_setup
–email=your_email.example.com
–image=ghcr.io/frappe/helpdesk
–version=stable
–app=helpdesk
–sitename subdomain.domain.tld

thong838 · December 2, 2025, 10:19am

Thank you so much @Yamen_Zakhour . I follow you and ask chatGPT and run 2 commands bellow to fix it:

docker exec backed
./env/bin/python -m pip install --upgrade textblob nltk
./env/bin/python -m textblob.download_corpora
./env/bin/python -m nltk.downloader punkt punkt_tab wordnet stopwords averaged_perceptron_tagger omw-1.4