Internal Server Error in Frappe Helpdesk

Frappe Helpdesk
1

Hello Team,

I’ve installed Frappe Helpdesk on my server and managed to access the UI successfully. However, I’m encountering an issue when attempting to create a ticket. It consistently shows an Internal Server Error, yet I’m not receiving any specific error details on my server. I’ve attached a sample screenshot for your reference.

Sample Screenshot:

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image1808×871 31.3 KB

Your assistance in resolving this matter would be greatly appreciated.

Thank you,
Vijay Perumalsamy

2

Hi,

Can you also post the errors on console log by Pressing F12 button on the browser.

Thanks,

Divyesh Mangroliya

3

Yeah Sure!

Kindly verify this:

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image884×244 14.3 KB

1 Like
4

you need to set up default ticket template, SLA, workflow etc then it should work. It’s not technical issue. Just need proper configuration.

5

Hi @cellhitch ,
After I use - bench reinstall , the issue got fixed.
Thank you!