Internal Server Error in Frappe Helpdesk

Hello Team,

I’ve installed Frappe Helpdesk on my server and managed to access the UI successfully. However, I’m encountering an issue when attempting to create a ticket. It consistently shows an Internal Server Error, yet I’m not receiving any specific error details on my server. I’ve attached a sample screenshot for your reference.

Sample Screenshot:

Your assistance in resolving this matter would be greatly appreciated.

Thank you,
Vijay Perumalsamy


Can you also post the errors on console log by Pressing F12 button on the browser.


Divyesh Mangroliya

Yeah Sure!

Kindly verify this:

1 Like

you need to set up default ticket template, SLA, workflow etc then it should work. It’s not technical issue. Just need proper configuration.

Hi @cellhitch ,
After I use - bench reinstall , the issue got fixed.
Thank you!