Internal Server Error Unable to Access our site Cloudclusters

Install / Update Setup
1

Hi, we have subscribed to Cloudclusters for ERPNext ver. 13, right now we are unable to access our site it says “Internal Server Error”, I have already communicated to the support department but no reply. What to do in this situation? Can somebody help? Thanks.

Ed

2

@EdmundDelima Please check the web.log file located in the log folder and capture a screenshot of the actual error that appears.