Glad to announce that Frappe is introducing the ERPNext and HR product warranty support on Frappe Cloud for all sites hosted on the $50 / ₹4100 plan and above. This means if you encounter any replicable product-related bugs on your site, then you can directly raise a ticket with us and we will fix it within the SLA.
To know more, check out this blog. If you have any questions, feel free to ask them in the comments below.
Sign up on Frappe Cloud to start your ERPNext and HR support subscription today!
Wow, that’s quite an ecosystem-redefining move with many implications!
Very interesting. I’m impressed. And not done yet thinking about its ramifications.
It might also spell hope and spread reasonability to many people.
Especially if data ownership and ease of self-hosting, self-installability and self-maintainability rest assured or, even better, improve over time.
“Freeing enterprise”
[well, that’s how I understood “free enterprise” found on certain T-Shirts visible in Frappé vidéos: as an imperative, a task to accomplish]
Downgrades are not supported. I guess your best bet would be to pause updates until v15 is released. Then uninstall the app and reinstall it using the version-15 branch.
This way, the version-15 branch will be newer than your current develop branch, so it’s technically an upgrade.
Edit: as @rtdany10 correctly pointed out below, uninstalling an app wipes most of your data. It’s better to create a new bench with the desired version (version-15 branch) and restore a backup of your site into it.
Here’s a clearer picture of how the new $50 and above pricing will help you get more for less.
Now, at just $50 a month, you can have ERPNext with hosting benefits and product support for unlimited users – all at no additional cost.
No more user-based pricing
By moving away from user-based pricing, we want to help you control your business expenses and scale up as your business grows. You can now add as many users as you like with our $50 plan.
Product Warranty
With the product warranty bundled up in this package, we will fix all the replicable bugs in ERPNext within a dedicated SLA so your business continues to function with minimum disruptions.
Get support + warranty for Frappe HR
When you install Frappe HR on your $50 plan, you will have SLA-bound product support and warranty for Frappe HR without having to pay anything extra.
Now is the best time to upgrade to our $50 plan from your Frappe Cloud dashboard and get all the Frappe services in a very affordable way. Read up on this blog to get more insights into the plan.
