So I we have built a custom DocType for our purpose and very quickly changed to using it instead of the iTop we had running. We are only using this in read-only and transfer everything when needed.
We use the field “Type” for the following options:
Further information:
We make Configuration Items for pretty much everything we get our hands on.
having an IP-Phone for example there are loads of things that are interesting for us:
- IPv4 and MAC-Address for static-lease from DHCP-Server
- IPv4 for CTI software communicating to the Phone
- Configured VPN-connection
- SIP-account(s) registered to the phone
- Admin-accounts for configuration
- Person using the phone
- Location in building or office
- Make and model
- …
As you can see there are loads of different aspects which are important to inventory management. This DocType now makes it really easy to just create an item and putting in the necessary information without having to make a specific decision on what it is (Server, Client, Solution etc.)
We are 4 poeple using this “cmdb” on an everyday basis and are all very happy.
I’ll keep you updated on the progress.