Is there any option to restrict the user on viewing ticket access by ticket assignment / team wise

Prathipan · April 29, 2024, 2:08pm

Dear all,

Is there any option to restrict the user on viewing ticket access by ticket assignment or team wise in Frappe Helpdesk.

Thanks.

Safvan_Ph · April 30, 2024, 7:02am

Try to check after enable this Restrict tickets by Team

Prathipan · April 30, 2024, 7:11am

I enabled this checkbox also.
Moreover, i didn’t check the ‘ignore restrictions’ also in the ‘HD Team’ doctype
But still it is not working.
Can i have more detail to achieve.

Thanks

pithiya_Nilesh · May 2, 2024, 6:30am

Hello,

I am looking for same flow any update on in or any solution how we can map this ??

kittiu · October 24, 2024, 8:44am

I think this feature is not working, an issue is raised to HD team

github.com/frappe/helpdesk

HD Settings > Restrict tickets by Team option, is not working

opened 08:39AM - 24 Oct 24 UTC

kittiu

bug

### Information about bug Based on this topic, https://discuss.frappe.io/t/ho…w-can-we-restrict-ticket-by-team-in-helpdesk/122251/4 ![image](https://github.com/user-attachments/assets/3e7ef327-ff70-486c-b5a1-0d3cf3d3e684) What user expect that, at least from HD Client, ticket belongs to some agent team, should be seen only by user on that team. But currently, everyone is seeing everything. From debugging the function `get_list_filters` from HDTicket class which is the only place that lookup the `Restrict tickets by Team`. However, from my testing, there is now where this fuction is called. And the method `get_list_filters` itself is created more than a year ago. I come to believe this feature is lost in development. ### Version ERPNext: v15.39.0 Frappe Framework: v15.44.2 Helpdesk: v1.0.0 ### Installation method manual install ### Relevant log output / Stack trace / Full Error Message. _No response_