Is there any option to restrict the user on viewing ticket access by ticket assignment / team wise

Frappe Helpdesk
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1

Dear all,

Is there any option to restrict the user on viewing ticket access by ticket assignment or team wise in Frappe Helpdesk.

Thanks.

2

@Prathipan

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Try to check after enable this Restrict tickets by Team

3

I enabled this checkbox also.
Moreover, i didn’t check the ‘ignore restrictions’ also in the ‘HD Team’ doctype
But still it is not working.
Can i have more detail to achieve.

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Thanks

4

Hello,

I am looking for same flow any update on in or any solution how we can map this ??