Issue in Service Level Agreement in Support Module

Dear Team,

I am using issues in support module for that i have created priority, service levels and service level agreement.

But when i opened any issue as a support team member and choose any SLA then it is showing wrong Time to Response and Time to Resolve, which is completely different what i have mentioned in SLA and service level.

Please help me out.

Vishakha Mishra

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How did you solve this?